“It was the most positive customer service experience we’ve ever gone through as home owners or consumers and we are not easy to please in that area. Summing it up...Don Jones and crew exceeded our very high expectations.”
- Clarence Bowles

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A&B Heating & Air Conditioning

5632 Commercial Dr.
Burlington, Kentucky 41005
Phone : (859) 525-0100
Fax : (859) 525-7213
E-Mail: service@abhvac.com

Hours of Operation

Mon-Fri: 7:30 AM - 5:00 PM

Sat: 8:00 AM - 12 Noon

24 Hour Emergency Service!

Customer Care Service Survey

Thank you for choosing A & B Heating and Air Conditioning Inc. in providing you with all your indoor comfort needs. Your satisfaction and your comfort are of utmost importance to us. Your opinions will help us in our efforts to continually improve our performances. Thank you for your valuable time in participating in this survey.

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Comments:

How did you hear about A&B:

1. Please rate your overall experience with your recent service.

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2. How would you rate your experience with the office staff (your initial call)?

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3. The promptness...they got there when they said they would.

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4. The technician's attitude...friendly and helpful.

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5. The technician's explanation of the repair or service.

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6. The technician's professionalism.

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7. The quality of work...care for your home, inside and outside.

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8. The effectiveness of the service call...is it fixed?

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9. Would you recommend A&B to friends and family?

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10. The value you received for the service provided.

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Thanks for your answers!

Please tell us, in a few words: what's the one thing about the recent service call that made you the happiest?

We may have missed something of importance to you, or you would like to make a comment about your recent service experience, please tell us about it.

Thanks again for your valuable time in participating in the Customer Care Service Survey and helping us to help you.

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